We have designed our Customer Service and Policy Page to answer all of your frequently asked questions pertaining to ordering, shipping and exchanges.
For questions relating to WIGS, such as how to choose a hair color, how to maintain your wig or hairpiece, or how to send a sample of your hair, please see our Wig Frequently Asked Questions.
 


Jump to:

Shipping   Exchanges   Privacy Policy   Cancellations   Store Credits

 

General FAQ's

  1. How do I order online?

  2. How do I order by telephone or fax?

  3. Do you mail print catalogs?

  4. How can I write off the cost of my wig, if I am using it for medical reasons?

  5. Which credit cards and other forms of payment do you accept?

  6. Do you offer secure online ordering?

  7. Do you sell other wigs and hairpieces besides the ones on the web site?

  8. How do I go about donating my hair?

  9. Do you buy human hair?

  10. Do you have a showroom at your Miramar location?

 

Shipping Policy

 
Standard Domestic Shipping:

U.S. GROUND

For all wig and hairpiece orders that are shipped within the Continental United States, there is a base charge of $9.75, plus $3.00 for each additional item after the first. For example, if you were to order 1 wig, 1 hairpiece and 1 comfy grip, the total shipping cost would be $15.75.

These orders are sent U.S. Ground. You can expect your shipment to arrive in 7-12 business days.

Please make sure not to count weekends and holidays as a "day”.

 

U.S. 3 BUSINESS DAY AIR

For orders that are processed 3 Business Day Air, the base price is $37.50, plus $3.00 for each additional item after the first. For example, if you were to order 1 wig and 1 shampoo, the total shipping cost would be $40.50.

These orders are sent Priority Mail or UPS and shipments arrive in 3-4 business days.

Please make sure not to count weekends and holidays as a "day”.

 

U.S. NEXT BUSINESS DAY AIR

For orders that are processed Next Business Day Air, the base price is $65.00, plus $3.00 for each additional item. For example, if you were to order 2 wigs and 1 hairpiece, the total shipping cost would be $71.00.

Next Business Day Air orders must be placed by 1:00 PM EST to qualify for next business day delivery. Orders placed after 1:00 PM EST will not be shipped until the following business day. 

These orders are sent overnight mail and you will receive them the next business day. Look of Love Next Business Day usually requires 2 business days.

Please make sure not to count weekends and holidays as a "day”.

 

INTERNATIONAL REGULAR

For International Regular Shipments, the base price is $45.00, plus $2.50 for each additional item after the first. For example, if you order 2 hairpieces, your total  shipping cost would be $47.50.

These orders are sent International Regular and you can expect shipments to
arrive in your country in 6-12 business days.

Please make sure not to count weekends and holidays as a "day”.

 

INTERNATIONAL EXPRESS

For International Express orders, the base price is $57.00, plus $3.00 for each additional item after the first. For example, if you were to order 1 wig, 1 shampoo and 1 conditioner, the total shipping cost would be $60.00.

These orders are sent International Express and you can expect your shipment in arrive in your country in 4-7 business days.

Please make sure not to count weekends and holidays as a "day”.

 

SHIPPING FACTS

For orders that include maintenance products, please expect the maintenance products shipment to arrive separately, via UPS.

 

Exchange Policy

Please Note: All Sales are FINAL on
Rene of Paris and Noriko!

Sorry, NO REFUNDS! ONE EXCHANGE ONLY!

You may exchange your goods for greater or equal value. All original packaging must be included. The wig/hairpiece must have all original tags on it. Please make sure that the wig/hairpiece is not brushed or combed and that it is in saleable condition (excluding Rene of Paris and Noriko, as they do not accept returns or exchanges).

Any wig or hairpiece exchange must be made within 5 days of receipt of your order. This means, once your wig/hairpiece has been delivered, you have 5 days to decide you are satisfied with your purchase. If you are not satisfied with your selection, you must contact us by the  5th day after your delivery. You can notify us by e-mail at
customerservice@fekewigs.com. Include your name, e-mail address, and the item you wish to exchange. In return, we will e-mail you an authorization number. At this point, you have 1 week to send us your exchange. During that week, we will assist you in selecting a new style, or new color selection.

If your exchange is due to an incorrect color choice, we always recommend that you send us a sample of hair. For instructions and the best results, please visit our
Wig Frequently Asked Questions for that information.

Send all exchanges to:

FEKE WIGS
12509 SW 21st Street
Miramar, FLORIDA 33027


Please do not forget to write your authorization number on the outside of your box.

Only one exchange per item is permitted. A new restocking fee has been implemented on all human hair wigs and human hair hairpieces over $100; a 10% restocking fee will now be charged. On all other items eligible for exchange, there will be a flat $10.00 restocking fee. Regardless of the item exchanged, you are responsible for the re-shipment charge to send your new selection to you.

Thank you in advance for complying with our exchange policy regarding our wigs and hairpieces. We appreciate your business!

 

Privacy Policy

We keep your personal private information private and secure. When you make a purchase from  our website, you provide your name, e-mail, credit card information, address and phone number. We use this information to process your orders, to keep you updated on your orders and personalize your shopping experience.

 

Answers to Frequently Asked Questions

 
1. How do I order online?

Simply select the item that you are interested in purchasing by clicking "Add To Cart”. This item will then appear in your shopping cart. If the item is a wig or hairpiece, please select a color from the scroll down color bar, before clicking "Buy Item”.

Next, will appear a screen to view your order. At this time, you can add another item by selecting "Continue Shopping”. If at any time, you have chosen the wrong item or simply changed your mind, place a "0" in the Quantity box and press "Recalculate”. This will erase the unwanted item in your shopping cart.

When you are finished shopping, complete the "Ordered By" information on the page below. Select the shipping option you prefer from "Ship Region”. Press "Recalculate" to see the total $ amount for your transaction. Press "View Final Total" or "Check Out”.

After pressing "View Final Total”, you must press "Check Out" to proceed with the payment method portion of the order form. On completion, press "Send Order”. You will receive your order confirmation via e-mail.

 

2. How do I order on the telephone?

Please call our office at (954) 437-7847, and have your color and style selections ready, along with your credit card information.

 

3. Do you mail print catalogs?

No, we have beautiful online catalogs for viewing purposes. To view catalogs, please click on our active links. Remember come back to us at
pricequotes@fekewigs.com to get the best prices.

 

Rene of Paris http://www.reneofparis.com   
Henry Margu http://www.henrymargu.com   
Wig Pro  http://www.wigusa.com
Jon Renau   http://www.easihair.com
Look of Love http://www.lookoflove.com

 

4. How can I write off the cost of my wig, if I am using it for medical reasons?  Will my insurance company pay for the cost of my wig if I’m undergoing chemotherapy?

Yes, be sure to keep your original email receipt. It is considered a tax-write off,
if used for medical purposes. Most (but not all) insurance companies will pay for your wig, and only if you have a written prescription for it. The prescription must be made out for a "cranial prosthesis" in order to be reimbursed.

When placing your order please type "Medical Reimbursements" under the comments or special instructions option on the order form page or e-mail us at customerservice@fekewigs.com and we will mail you a medical receipt for your insurance carrier.


5. Which credit cards and other forms of payment do you accept?

We accept MasterCard, Visa, Discover and American Express. We also accept money orders made payable to "Feke Inc."

 

6. Do you offer secure online ordering?

Yes, you can feel secure shopping with us on our secured (SSL) encrypted server, which is the industry standard for secure commerce online shopping transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the internet.

 

7. Do you sell other wigs and hairpieces besides the ones on the web site?

Yes, we sell many others, including the full line of Look of Love, Henry Margu, Wig Pro, Jon Renau, Louis Ferre and Rene of Paris.
 

Rene of Paris http://www.reneofparis.com   
Henry Margu http://www.henrymargu.com   
Wig Pro  http://www.wigusa.com
Jon Renau   http://www.easihair.com
Look of Love http://www.lookoflove.com
 

After you have viewed our online catalog, don’t forget to e-mail us at pricequotes@fekewigs.com so we can give you a price quote.

 

8. How do I go about donating my hair?

Please contact Locks of Love at http://www.locksoflove.org/.  It is a wonderful charity organization that donates wigs to disadvantaged children suffering from medical hair loss. 

 

9. Do you buy human hair?

No, at this time we do not buy human hair.

 

10. Do you have a showroom at your Miramar location?

No, our Miramar location is just a processing center for Internet orders.

 

Cancellation Policy

Orders cancelled before they have been shipped will result in a $5.00 Transaction Fee. All exchanges/cancellations made AFTER the order has been shipped will result in a $10.00 Restocking Fee with no refund for any shipping and handling.

 

Store Credit Policy

All Feke Wigs Online Store Credits will expire one (1) year from the date the credit voucher was issued.

 

Still have a question?

If you find we did not cover a particular concern of yours just use the link provided below. We answer all e-mails promptly.

EMAIL US:
E-mail: customerservice@fekewigs.com

CALL US:
Voice or Text:
(954) 437-7847  

MAILING ADDRESS:
FEKE WIGS
12509 SW 21st Street
Miramar, FLORIDA 33027